Subscribing to Bite Size

• Do I have to pay for the Weekly Email Tips?
   

  If you provide us with your email address, we will send you our current weekly tip free of charge - although you will need a Voucher to access the entire library of lessons and receive our weekly emailed tips automatically.   For current prices, please click here

• How long is my voucher valid for?
   

  Individual and Company Vouchers are valid for one year from the day the account is activated.  You can view your current status by clicking the subscription tab on the left hand side of the page once you have logged in.  

• I can not link through to the library of lessons
   

   

  You will need a Voucher to access the complete library of lessons.  Contact us and we will answer any questions you may have.  For current prices, click here.

• What happens if I forget my password
   

  Just click the 'lost password?' icon on the left hand side of your screen and we will email you a new password automatically.

• What is a Bite Size Subscription
   

  A subscription to Bite Size will give you immediate access to hundreds of lessons designed to target specific areas of interest within many of the most commonly-used desktop applications such as Word, Excel, PowerPoint Outlook, Project, Publisher, Project, Visio, Internet Explorer and many more. 2003 and 2007 applications are currently live with 2010 coming soon. 

  Once we have discussed the best plan for you, we will provide you with an Access Code for the number of licences you have purchased which will give you immediate access to our entire lesson library for a whole year.

  As part of the Bite Size Subscription Plan you will also receive a free Weekly Tip direct to your inbox giving you a useful and handy tip you might like to try.  After a few weeks, we're confident that you'll be saying "Well I didn't know that!" 

   

   

• What version of MS Office are your lessons created in?
   

  Most of our lessons currently use 2003 and 2007 software so that the majority of users will find the content familiar with their current systems. 
  
  What's New in Office 2007, Word 2007, Excel 2007 and PowerPoint 2007 are already live and we will be increasing our 2007 libraries very soon.

  We are currently writing What's New in Office 2010 courses and more details will follow shortly.  

Watching the Lessons

• A useful tip for searching
   

  Here are some useful tips to make sure you find what you are looking for:

  • Always type your key words in the search facility in lowercase.
    
  • Abbreviate i.e. if you are looking for Using Views, just type in views and it will find it.  If you are looking for pivot tables, just type in pivot tables.  

  It's as simple as that.

• I am unable to play the movie
   

  All movies run in Flash software.  You will need to ensure that you have Flash installed on  your computer to activate the demonstrations.  Contact your administrator.

• I know what I want to learn about, but can't find it in the listing.
   

  You can either use the search facility by entering key words and the site should find the relevant lesson for you or click the lessons tab above and view our Glossary of Terms for the application you wish to learn.

  We are adding to our database all the time and would welcome feedback on any lessons you would like to see.

  Please use the Feedback Form on the left hand side of the screen.

• I'd like to view the lessons but I am unable to log on
   

  You'll need to register by entering the user name and password you created when you took out your subscription.  If you do not have a valid subscription, please contact us for further information.  For current prices, please click here.
• My movie doesn't appear to be working
   

  Check to make sure the progress bar is at the start of the movie. If not click on the mouse and drag the bar to the start of the movie.  The movie will then re-play for you. 
  
  The progress bar can be found at the bottom of the page beneath the movie screen.  

   

  You can also use this option to re-play the movie if you wish.

  You will also need Flash installed on your PC to run the movies.

   

• What do I do once I have registered?
   

  Log in via the Home Page by entering the user name and password you created when you first registered, then choose the application you are interested in by either:

  • clicking on the left hand panel and choosing the application you want to access
  • clicking the lesson library tab above so you can choose your application, browse the entire lesson content, take a beginner, intermediate or advanced course and view our glossary of terms that should demystify any jargon.  

  If you are still unable to log in, please contact us.