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MS Lync 2013 : Understanding presence

Introduce Me


new mouse glasses  thumbUnderstanding presence


Presence statuses include Available, Busy, Away, and Do Not Disturb.

Your status is based on your Microsoft Outlook Calendar, if you use Outlook, or your Lync activities. For example, if you have a meeting currently scheduled in Outlook, your status appears as “In a meeting” in Lync. When you’re in a Lync audio or video call, your presence indicator appears red, as Busy, and your status is updated to “In a call.” 

You can also manually set your presence status to control how or whether you want people to get in touch with you. And, your presence can also include a personal note that appears in your Contacts list and on your contact card. This gives people more information about what you’re up to. Presence information provides details about contacts, and how best to contact them. It can tell you their availability, as well as their current location, such as whether they are working at another office.



Tell Me

Presence states:

lync2013mwlyncpresence01 Multiple presence states are available. Some can be set manually, whilst others are automatically attributed by Lync.

  • Available
    Online and available to contact.
  • Busy
    Unavailable to contact.
  • In a call
    On a Lync call and unavailable to contact.
  • In a meeting
    In a meeting and unavailable to contact.
  • In a conference call
    Taking part in a Lync conference call and unavailable to contact.
  • Do not disturb
    Unavailable to contact, with conversation notifications only being displayed when received from someone in the same workgroup as the recipient.
  • Be Right Back
    Online and available to contact, but not for a few moments while they have stepped away from their desk.
  • Inactive/Away
    Online but indicates the computer has been unattended for a specific time (5 minutes by default).
  • Off Work
    Offline and unavailable to contact.
  • Offline
    Not signed in, or specific users have been blocked from seeing the presence status.

Tell Me More

Changing your presence status:

  1. Click the Availability menu (at the top of the Lync window, below your name).

  2. Select the appropriate status.



Personal notes:

The presence states within Lync cannot be customised, but it is possible to provide more details to your contacts using personal notes. For example, you can give further information about where you are working from exactly.

  1. Select the note display area (above the picture area).

  2. Click and overtype the current details displayed.

Help Me

  new mouse glasses  lightbulb

 Try and follow the steps below to give you a better learning experience:


  1. Think about your reason for learning.
  2. Speak to your line manager and request some time for learning, after all it will improve your outputs in the long term.
  3. Ensure your colleagues around you know that you will be concentrating on learning new skills for the next 15-30 minutes and to try not to interrupt you.
  4. Forward your phone or put it on voicemail (if you can).
  5. Try and avoid going to your emails during your learning, you'll get distracted!
  6. If you have learnt something new and saved yourself time, tell your line manager and us about it – be proud that you are saving the company valuable time.
  7. And finally, read your Weekly Tips from Bite Size – learning something new this week could save you time and frustration next week.

Good Luck and Happy Learning!



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