Communication and Social Skills

Active listening is the key to effective communication. It is important to show the speaker that you are listening to them and one way to do this is to use the S.O.L.E.R technique. We will explore the ways in which you can prepare for effective communication and examine both the verbal and non-verbal signals of active listening. Learning Outcomes: Show the speaker that you are listening to them with the S.O.L.E.R technique; Explore the ways in which you can prepare for effective communication and examine both the verbal and non-verbal signals of active listening.

This course looks at all aspects of communication; what it is, the barriers of communication and the communication process. By the end of this module, you’ll have covered the importance of communication in a face to face, written, digital environment; How to weigh up the right communication method for your message; How bad communication can impact the messages we are trying to give out; How to deliver open and closed questioning and finally the importance of adapting our tone of voice.

Body language forms an essential part of communication, with the accurate interpretation of non-verbal signals as important as understanding what’s being said. This module dives into a holistic approach to body language as well as highlights its aspects to help improve your everyday communication and prevent you from misreading others. This course covers how to recognise the importance of body language in your communication, list key considerations for interpreting body language, improve your face-to-face and virtual communication with body language and explain the best approach to decoding the body language of others.

Emotional Intelligence is your ability to positively manage your own and other people’s feelings during interactions. Emotional Intelligence is a key skill for the modern manager. This module will examine the six steps involved in communicating with emotional intelligence. Carrying out the actions in these six steps will help you to build solid, trustworthy and open relationships with your colleagues. Learning Outcomes: Examine the six steps involved in communicating with emotional intelligence; Explain how to build solid, trustworthy and open relationships with your colleagues.

Communicating under pressure is an essential skill for all employees,as there may be times where they are confronted with difficult situations and how they handle the related conversations will determine how well the individuals, team and organisation are able to move forward. In this module, we’ll explore why people avoid difficult conversations, the importance of understanding your own emotional triggers and reveal top tips on how to structure the conversation to ensure its success. Learning Outcomes: Learn how to communicate under pressure.

This module covers the different aspects of working as part of a dispersed team. Explore the practical tips and guidance to ensure employees can be their very best when working remotely. Written from two perspectives, the employee, and the manager so everyone understands what they can to do support hybrid working within their organisation. It explores communication, interacting during virtual meetings as well as the health and safety considerations employers and employees need to think about.

Research plays an integral role in both our professional and personal lives, helping us to broaden our knowledge, answer difficult questions or find solutions to problems. This module explores the benefits of research, considering how to set objectives, use this objective to search for information effectively, and organise and keep a record of your findings. By the end of this course, you will be able to explain the benefits of research, outline how to use objectives to search for information effectively, list ways of organising and keeping a record of your findings.

This module is about preparing for presentations and overcoming barriers that may undermine confidence. It provides practical strategies for delivering a successful presentation that truly connects with your audience, as well as tips for boosting confidence. By the end of this module, you will be able to recognise the importance of confidence when presenting; identify how to deal with common causes affecting confidence levels; follow the 3Ps approach to deliver a presentation with confidence and list ways to boost your confidence while presenting.

This module explores how social media platforms have changed the way society interacts. It is more important than ever that organisations understand and utilise this technology to form relationships with customers in real time. Learning Outcomes: Gain a better understanding of the impact, risks and benefits of using social media as well as the reasons why people share information and the value of producing engaging content.

Diplomacy and tact are essential workplace skills which take time, patience and good judgement to develop as each person and situation is unique. By honing these skills you will be able to convey your ideas or opinions without damaging relationships or causing offence. This module explores why diplomacy is important, how to become a diplomat and the key skills involved in effectively communicating with others, including developing your emotional intelligence to help secure a win-win outcome. Learning Outcomes: Explore diplomacy, why it's important and how to become a diplomat.