commuication social skills

Communication and Social Skills

Communication and Social Skills - 13 Courses

Active Listening

Active Listening
Active listening is the key to effective communication. It is important to show the speaker that you are listening to them and one way to do this is to use the S.O.L.E.R technique. We will explore the ways in which you can prepare for effective communication and examine both the verbal and non-verbal signals of active listening. Learning Outcomes: Show the speaker that you are listening to them with the S.O.L.E.R technique; Explore the ways in which you can prepare for effective communication and examine both the verbal and non-verbal signals of active listening.

Asking the Right Questions

Asking the Right Questions
Questions form part of our everyday lives, but why do we ask them? This module explores the different types of questions and the situations in which they are most effective. We will also look at questions that should be avoided and how to set the scene for effective communication. Learning Outcomes: Explore different types of questions and the situations in which they are most effective; Look at questions that should be avoided; How to set the scene for effective communication.

Body Language

Body Language
Body language forms an essential part of communication, with the interpretation of non-verbal signals as important as understanding what’s being said. In some cases first impressions are formed without a word being spoken. This module explores the interpretation of body language, eye contact, gestures and facial expressions in everyday communication. Learning Outcomes: Explore the interpretation of body language, eye contact, gestures and facial expressions in everyday communication.

Communicating with Emotional Intelligence

Communicating with Emotional Intelligence
Emotional Intelligence is your ability to positively manage your own and other people’s feelings during interactions. Emotional Intelligence is a key skill for the modern manager. This module will examine the six steps involved in communicating with emotional intelligence. Carrying out the actions in these six steps will help you to build solid, trustworthy and open relationships with your colleagues. Learning Outcomes: Examine the six steps involved in communicating with emotional intelligence; Explain how to build solid, trustworthy and open relationships with your colleagues.

Communicating under Pressure

Communicating Under Pressure
Communicating under pressure is an essential skill for all employees,as there may be times where they are confronted with difficult situations and how they handle the related conversations will determine how well the individuals, team and organisation are able to move forward. In this module, we’ll explore why people avoid difficult conversations, the importance of understanding your own emotional triggers and reveal top tips on how to structure the conversation to ensure its success. Learning Outcomes: Learn how to communicate under pressure.

Effective Writing

Effective Writing
Writing is an essential part of working life, but do you know how to write effectively? This module explores how to prepare for writing, how to structure your document, how to express yourself clearly with carefully chosen words and finally how to edit, correct and improve your writing. Learning Outcomes: How to prepare for writing; How to structure your document; How to express yourself clearly with carefully chosen words; How to edit, correct and improve your writing.

Expressing Yourself

Expressing Yourself
The way in which people present themselves can be affected by a number of factors, both social and cultural. Public speaking can be a daunting task and is often something that people fear. This module will provide you with advice and guidance on preparing your speech, finding your voice and presenting to others. Learning Outcomes: The ways in which people present themselves; Preparing a speech, finding your voice and presenting to others.

How to be Assertive

How to be Assertive
This module looks at the different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both cultural and generational. We will examine the skills required for assertiveness and how to put them into practice. When faced with criticism or demands, being assertive can be quite difficult, we will uncover some assertive techniques that can be used under these circumstances. Learning Outcomes: Types of behaviours: passive, aggressive and assertive; The factors that can influence how a person behaves, both cultural and generational; Skills required for assertiveness and how to put them into practice.

Presenting Data

Presenting Data
A key skill for any employee is the ability to present raw data and use it to persuade audiences. This module will explore the different options for displaying data, including bar charts, line graphs, pie charts and pictograms and how to choose the right one to present your data with maximum impact. Learning Outcomes: Explore the different options for displaying data, including bar charts, line graphs, pie charts and pictograms; Explain the benefits of each to help you present your data with maximum impact.

Presenting with Confidence

Presenting with Confidence
Do you want to deliver a confident presentation? This module will guide you through the different stages of your presentation from preparation and planning through to delivery. We will examine the use of visual aids to draw the attention of your audience and look at the importance of personal appearance and how it can inspire a sense of confidence. Learning Outcomes: Different stages of a presentation from preparation and planning through to delivery. The use of visual aids to draw the attention of an audience; The importance of personal appearance and how it can inspire a sense of confidence.

Social Media Awareness

Social Media Awareness
This module explores how social media platforms have changed the way society interacts. It is more important than ever that organisations understand and utilise this technology to form relationships with customers in real time. Learning Outcomes: Gain a better understanding of the impact, risks and benefits of using social media as well as the reasons why people share information and the value of producing engaging content.

What's Not Being Said

Whats Not Being Said
Body language is an essential part of communication. We will look at the ways in which body language can be used during an interaction and examine the S.O.L.E.R technique. Interpretations of body language are affected when a person is assigned to a stereotype. Stereotypes are a fixed, oversimplified and widely held image of a particular type of person. We will look at the advantages and disadvantages of stereotypes and will uncover some of the most common. Learning Outcomes: The ways in which body language can be used during an interaction and examine the S.O.L.E.R technique;We will look at the advantages and disadvantages of stereotypes and will uncover some of the most common.

Workplace Diplomacy

Workplace Diplomacy
Diplomacy and tact are essential workplace skills which take time, patience and good judgement to develop as each person and situation is unique. By honing these skills you will be able to convey your ideas or opinions without damaging relationships or causing offence. This module explores why diplomacy is important, how to become a diplomat and the key skills involved in effectively communicating with others, including developing your emotional intelligence to help secure a win-win outcome. Learning Outcomes: Explore diplomacy, why it's important and how to become a diplomat.

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