Personal Development

This course demystifies workplace confidence, explaining how it can feel and look, how it works, and what affects it. With lots of useful tips, the course gives you practical steps to boost your confidence, even after facing setbacks or challenges. You'll learn how to build and keep your confidence, helping you handle work situations with ease and resilience. By the end of this module, you will be able to explain why confidence is important at work, identify the right steps to build confidence at work and recognise the best approach to deal with setbacks.

We've refreshed our Dealing with Stress module making sure the content reflects up to date best practice. The learner will explore why we get stressed and the impact it can have on our lives by looking at how stress can develop in the workplace but at home as well. The module explores ways of supporting yourself when experiencing stress and the ways to prevent stress from developing. By the end of this module, you’ll be able to explain what stress is and how the body reacts to stress, identify the indicators of stress, recall ways of preventing stress from happening, list ways in which you can support yourself when feeling stressed and explain the legal workplace requirements for dealing with stress.

This course looks at the different kinds of decisions made at work and what makes a decision a good one. It gives practical tips to help learners make decisions that lead to positive results. The course positions different decision-making models that can support employees in making smart choices in both simple and complex situations, helping them feel more confident and effective in their jobs. By the end of this module, you will be able to define the main types of decisions at work, identify the benefits of effective decision making at work and explain how effective decisions are being made.

Designed for learners of all backgrounds, this course aims to dispel some of the misconceptions of Artificial Intelligence (AI). In this module, learners will explore what AI is and the different types. Explore how AI can be used to benefit society as a whole but also understand how AI is already been used in technology and our everyday lives. By the end of this module, you’ll be able to define what Artificial Intelligence (AI) is in simple terms, explore how businesses are integrating AI into their operations and explain the benefits of embracing AI in the workplace.

Taking ownership over your own development is critical to ensuring you meet your professional goals. This module will explore with the learner different ways that they can enable themselves to get the most out of their career development. The learner will discover what it means to develop their own personal branding and also the practical steps they can take to develop themselves. By the end if this module you will understand what career development is; know how to start your career development journey and be able to write your own personal development plan. 

The aim of negotiation is to reach an agreement. This module explores the six phases of negotiation: preparation and planning, opening, exploring, testing, bargaining and closing and will equip you with the knowledge to carry out effective negotiations. Learning Outcomes: The six phases of negotiation: preparation and planning, opening, exploring, testing, bargaining and closing; How to carry out effective negotiations.

Productivity is essential to the success and smooth running of any business. It revolves around the ability of an individual, a team or a department to work efficiently to meet organisational objectives. By the end of this course, you will be able to recognise how personal productivity contributes to overall workplace productivity, identify elements required to increase productivity at work and apply steps and techniques to boost your own productivity.

Whether you are supporting your team to deliver their objectives, launching a project or dealing with workplace conflict, problems can crop up everywhere. Identifying and resolving them is part of the continuous improvement process but the sooner you do it, the better your performance will be. By the end of this course, you will be able to recognise the importance of problem solving at work, list key steps of problem solving and identify the best approaches to problem solving.

Objectives provide individuals with a sense of direction. This course explores the different types of objectives and the characteristics of each. We will look at the SMART method of setting objectives. By the end of this course, you will be able to explain how employee objectives are linked to the wider goals of an organisation, outline what a SMART objective is and examine how to structure a SMART objective.

A well-planned day, a practical approach to urgent and important tasks, and a harmonious relationship with your manager are all essential to effective time management. Applying techniques to address these areas can help you avoid roadblocks and increase your productivity, effectiveness, and efficiency. By the end of this course, you'll be able to understand the difference between urgent and important tasks, apply techniques to minimise the impact of interruptions on day-to-day tasks and recognise effective ways to reshape the relationship with your manager.