Meet Carol who is returning to work

Carol is currently on maternity leave and is due to go back to work after a year out of the workplace.  She is investing some of her spare time in three months access to Microsoft Office 365 and Teams courses to give her the confidence in using new technology for when she returns to her job role.

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Here’s a few of the courses she took

MS Office 365 Introduction, Intermediate
MS Teams - Introduction, Intermediate
MS Word 2016 - Introduction
Confidence
Collaborative Working
Time Management
Personal Brand
Communicating under Pressure
Communicating with Emotional Intelligence

A Balancing Act

Customer Service

A Positive Perspective

Customer Service

Absence Management

Social & Corporate Responsibilities

Accountability and Governance under GDPR

Data Protection, Information & Security

Active Listening

Communication & Social Skills

Age Module

Equality & Diversity

Ambiguity

Workplace Wellbeing

An introduction to GDPR

Data Protection, Information & Security

Anti-Money Laundering

Social & Corporate Responsibilities

Anti-Slavery

Social & Corporate Responsibilities

Appraisal Interviews

Interview Techniques

Approaching New Customers

Customer Service

Asking the Right Questions

Communication & Social Skills

Benefits of Good Sleep

Workplace Wellbeing

Better Judgement

Workplace Wellbeing

Body Language

Communication & Social Skills

Brand & Reputation

Customer Service

Bribery & Corruption

Finance

Bribery Act 2010

Social & Corporate Responsibilities

Budgeting Basics

Finance

Career Planning

Career Development

Caring for Vulnerable Customers

Customer Service

Challenging the Status Quo

Managing Change

Changing Behaviours

Workplace Wellbeing

Coaching

Management & Leadership

Coaching and Mentoring

Management & Leadership

Collaborative Working

Teamwork

Communicating under Pressure

Communication & Social Skills

Communicating with Emotional Intelligence

Communication & Social Skills

Communicating with Respect

Customer Service

Competition Law

Social & Corporate Responsibilities

Computer Essentials – Introduction

Computer Fundamentals Series

Computer Essentials – Test

Computer Fundamentals Series

Confidence

Personal Development

Creativity

Workplace Wellbeing

Critical Thinking

Workplace Wellbeing

Curiosity

Workplace Wellbeing

Cyber Security

Social & Corporate Responsibilities

Dangerous Substances

Health & Safety

Data Protection, Information & Security Act 2018

Data Protection, Information & Security

Dealing with Conflict

Teamwork

Dealing with Stress

Personal Development

Decision Making

Personal Development

Developing Leadership

Management & Leadership

Disability

Equality & Diversity

Display Screen Equipment

Health & Safety

Driving at Work

Social & Corporate Responsibilities

Effective Delegation

Teamwork

Effective Meetings

Teamwork

Effective Writing

Communication & Social Skills

Electricity

Health & Safety

Email Etiquette

Customer Service

Empathy

Workplace Wellbeing

Equality & Diversity Introduction

Equality & Diversity

Everyday Energy

Workplace Wellbeing

Experiencing Change

Managing Change

Expressing Yourself

Communication & Social Skills

Fair Treatment of Customers

Social & Corporate Responsibilities

Finance for non- Finance Managers

Finance

Find Your Role

Teamwork

Fire

Health & Safety

First Aid

Health & Safety

First Impressions

Career Development

Flexible Leadership

Management & Leadership

Food Allergy

Food Safety & Hygiene

Food Law

Food Safety & Hygiene

Food Safety Hazards

Food Safety & Hygiene

Food Safety Introduction

Food Safety & Hygiene

Food Safety Management

Food Safety & Hygiene

Food-Borne Illness

Food Safety & Hygiene

Fraud Awareness

Social & Corporate Responsibilities

Freedom of Information (Scotland)

Data Protection, Information & Security

Freedom of Information (UK)

Data Protection, Information & Security

GDPR

Data Protection, Information & Security

Gender Reassignment

Equality & Diversity

Giving and receiving Feedback

Management & Leadership

Great Conservations

Workplace Wellbeing

Handling Complaints

Customer Service

Health & Safety Introduction

Health & Safety

Healthy Living

Workplace Wellbeing

Hiring Right First Time

Interview Techniques

How to be Assertive

Communication & Social Skills

How to Plan Your Own Development

Personal Development

Hygienic Premises

Food Safety & Hygiene

Impact and Influence

Workplace Wellbeing

Individual Rights under GDPR

Data Protection, Information & Security

Inducting a new Team Member

Career Development

Insider trading

Finance

Know Your Customer

Customer Service

Lawful basis for Processing under GDPR

Data Protection, Information & Security

Letting Go

Workplace Wellbeing

Life Balance

Workplace Wellbeing

Maintaining Existing Customers

Customer Service

Making Objectives Happen

Personal Development

Making the Change

Managing Change

Managing Emotions

Workplace Wellbeing

Managing Expectations

Customer Service

Managing Personal Finances

Finance

Managing Virtual Teams

Management & Leadership

Manual Handling

Health & Safety

Marriage & Civil Partnerships

Equality & Diversity

Mental Health

Workplace Wellbeing

Mentoring

Management & Leadership

Millionaire Game – MS Outlook 2016

MS Office 2016

Millionaire Game – MS PowerPoint 2016

MS Office 2016

Millionaire Game – MS Teams

MS Office 2016

Millionaire Game – MS Word 2016

MS Office 2016

Millionaire Game – MS Excel 2016

MS Office 2016

Mindfulness

Workplace Wellbeing

Mindset

Workplace Wellbeing

Motivation and Effective Feedback

Management & Leadership

Moving or Falling Objects

Health & Safety

MS Excel 2016 – Expert

MS Office 2016

MS Excel 2016 – Advanced

MS Office 2016

MS Excel 2016 – Intermediate

MS Office 2016

MS Excel 2016 – Introduction

MS Office 2016

MS Excel 2016 – Master

MS Office 2016

MS Excel 2016 Test – Advanced

MS Office 2016

MS Excel 2016 Test – Intermediate

MS Office 2016

MS Excel 2016 Test – Introduction

MS Office 2016

MS Excel 2019 – Introduction

MS Office 2016

MS Internet Explorer 11 – Introduction

MS Office 2016

MS Office 365 – Intermediate

MS Office 2016

MS Office 365 – Introduction

MS Office 2016

MS Office for IPAD – Introduction

MS Office 2016

MS OneNote 2016 – Introduction

MS Office 2016

MS Outlook 2016 – Intermediate

MS Office 2016

MS Outlook 2016 – Introduction

MS Office 2016

MS Outlook 2016 Test – Introduction

MS Office 2016

MS PowerPoint 2016 – Advanced

MS Office 2016

MS PowerPoint 2016 – Introduction

MS Office 2016

MS PowerPoint 2016 – Intermediate

MS Office 2016

MS PowerPoint 2016 Test – Introduction

MS Office 2016

MS PowerPoint 2019 – Introduction

MS Office 2016

MS Project 2016 – Intermediate

MS Office 2016

MS Project 2016 – Introduction

MS Office 2016

MS SharePoint Office 365 – Introduction

MS Office 2016

MS SharePoint Office 365 – Site Owners

MS Office 2016

MS Teams – Introduction

MS Office 2016

MS Teams –Intermediate

MS Office 2016

MS Visio 2016 – Introduction

MS Office 2016

MS Windows 10 – Intermediate

MS Office 2016

MS Windows 10 – Introduction

MS Office 2016

MS Word 2016 – Expert

MS Office 2016

MS Word 2016 – Advanced

MS Office 2016

MS Word 2016 – Intermediate

MS Office 2016

MS Word 2016 – Introduction

MS Office 2016

MS Word 2016 – Master

MS Office 2016

MS Word 2016 Test – Advanced

MS Office 2016

MS Word 2016 Test – Intermediate

MS Office 2016

MS Word 2016 Test – Introduction

MS Office 2016

MS Word 2019 – Introduction

MS Office 2016

Negotiation Skills

Personal Development

Networking

Career Development

Office Health & Safety

Health & Safety

Online Collaboration – Intermediate

Computer Fundamentals Series

Online Essentials – Introduction

Computer Fundamentals Series

Online Essentials – Test

Computer Fundamentals Series

Operational Agility

Management & Leadership

PCI – DSS

Finance

Performance Management

Management & Leadership

Performance Troubleshooting

Teamwork

Personal Agility

Workplace Wellbeing

Personal Hygiene

Food Safety & Hygiene

Planning & Monitoring Team Performance

Management & Leadership

Planning for a Crisis

Management & Leadership

Positive Thinking

Workplace Wellbeing

Pregnancy & Maternity

Equality & Diversity

Preparing the Report

Literacy Skills

Presenting Data

Communication & Social Skills

Presenting with Confidence

Communication & Social Skills

Problem Solving

Personal Development

Productivity

Personal Development

Project Management

Management & Leadership

Race

Equality & Diversity

Relationship Building

Workplace Wellbeing

Relaxation

Workplace Wellbeing

Religion or Belief

Equality & Diversity

Remote Health & Safety

Health & Safety

Remote Networking

Personal Development

Resilience

Workplace Wellbeing

Right to work

Social & Corporate Responsibilities

Safeguarding Children (ENG/WAL)

Safeguarding

Safeguarding Children (N. IRE)

Safeguarding

Safeguarding Children (SCOT)

Safeguarding

Safeguarding Vulnerable Adults (ENG/WAL)

Safeguarding

Safeguarding Vulnerable Adults (N. IRE)

Safeguarding

Safeguarding Vulnerable Adults (SCOT)

Safeguarding

Security Essentials – Introduction

Computer Fundamentals Series

Security Essentials – Test

Computer Fundamentals Series

Seeing Change Through

Managing Change

Setting Objectives

Personal Development

Sex Discrimination

Equality & Diversity

Sexual Orientation

Equality & Diversity

Sickness & Absence

Workplace Wellbeing

Slips & Trips

Health & Safety

Snakes and Ladders Games – Computer Essentials,

Computer Fundamentals Series

Snakes and Ladders Games – Online Essentials

Computer Fundamentals Series

Snakes and Ladders Games – Security Essentials

Computer Fundamentals Series

Social Media Awareness

Communication & Social Skills

Spelling & Punctuation

Literacy Skills

Spreadsheets – Introduction

Computer Fundamentals Series

Sustainability

Social & Corporate Responsibilities

Taking Action

Management & Leadership

Taking the Lead

Management & Leadership

Telephone Manner

Customer Service

Temperature Control

Food Safety & Hygiene

The Effective Leader

Management & Leadership

The English Sentence

Literacy Skills

The Need for Strategy

Managing Change

Thriving in Change

Managing Change

Time Management

Personal Development

Tips for the Interviewee

Interview Techniques

Training for Non-Trainers

Management & Leadership

Unconscious Bias

Equality & Diversity

Using Databases – Intermediate

Computer Fundamentals Series

Value and Purpose

Workplace Wellbeing

Vehicles In & Around the Warehouse

Health & Safety

What’s Not Being Said

Communication & Social Skills

Whistleblowing

Social & Corporate Responsibilities

Winter Wellbeing

Workplace Wellbeing

Word Processing – Introduction

Computer Fundamentals Series

Work at Height

Health & Safety

Working in teams

Teamwork

Workplace Bullying

Equality & Diversity

Workplace Diplomacy

Communication & Social Skills

Workplace Ethics

Management & Leadership

Workplace Security

Social & Corporate Responsibilities

Writing the Report

Literacy Skills

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